Remedy View

Contact Remedy View for help:

support@remedyview.com
408-465-9003 (call or text)
Remote Help

Overview:

With Remedy View, you simply use your own equipment or software to send a study for a case you want your radiologist to read. Then use the Remedy View web program to create a report which will link to the sent image study online. The radiologist can then quickly find and read the full-resolution images and complete the report.
You can be notified by email or text and can print, copy or save PDF copies of any reports from the Remedy View list.

• Initial setup (DICOM settings, login ID)

• Sending read requests to your radiologist

• Using the report list

If you have any questions or problems getting things set up and/or sending images and reports, you can call or email us directly.

Initial Setup:

1. DICOM settings:

Every DICOM device uses three parameters to define a remote device for sending;

o AE title: RMDY1136

o IP address (hostname): remedy1.vetrocket.net

o DICOM port: 104

** NOTE: These are the standard settings.
Your DICOM settings may be different if your radiology group uses another server, or if your DICOM software will only accept an IP address.
Contact Remedy View to check or obtain your specific settings.

There is often a place to put in a description of the remote device, such as “Radiology” or “Remedy View”.

Veterinary technicians or vendors’ tech support should have access to these settings and can quickly get your equipment or software set up. They should also be able to show you how to find and send a study to your radiologist whenever you have a case for reading.

If you have difficulty finding support for this setup, you can call Remedy View and we can usually get you going with a quick online screen sharing support session.

2. Remedy View login:

o Web address: https://www.remedyview.com

o Username: [provided by Remedy View]

o Password: [provided by Remedy View]

We recommend using Google Chrome for Remedy View because a) it allows you to make clean shortcuts without all the regular menus and toolbars showing and b) it allows you to print reports to PDF files natively. In any case, Remedy View works well from any web browser, even on mobile devices such as tablets.

Sending cases for teleradiology:

There are normally two steps for sending any patient cases for teleradiology:

1. Find and send a patient’s imaging study to the radiologist’s server at Remedy View.
When doing so, always note the Patient ID and Patient Name of the DICOM study. This is important as these will be used to later link the Remedy View report to the DICOM images. The study will *not* appear in the Remedy View report list until you complete Step 2:

2. Create a report from your account on the Remedy View website using the “Create Report” button on the lower left in the report list page.
Be careful to spell the patient name and enter the patient ID correctly. Fill in any and all other fields with any information for the doctor about this patient/case. All fields are flexible, even those with pull-down lists. Some fields are required such as breed, age and clinician.

You have two options besides cancelling the report: “Post to Radiologist” or “Save” (which is to save a draft to be edited and completed later). Choosing either of these will also check and notify you that the images were found on the radiologist’s remote server (or not). In this example, a study with Patient Name Missy and Patient ID 78149 is found on the radiologist’s remote server.

If it failed to find the study, you would be notified and given the option to go back and check that the images were sent and/or the Patient Name and Patient ID are correct.

When you choose “Post to Radiologist” your report will appear at the top of the radiology group’s worklist where one of them can read the images and complete the report.

The Remedy View report list:

NOTE: Cases will not appear in the report list until the request has been submitted (see Sending Cases for Teleradiology above). Sending images does not add the case to the list.

Once you “Post to Radiologist”, the report will appear in your account’s list with a status icon. If it was “Saved” as a draft, the space in the Status column would be blank, and you would need to edit and post the report if you want the case to be read by the radiologist.

The status icon will change as the report is in progress, and again when it is completed. You will also receive an email notification (addresses configured in the “Profile” section of your account).

Here is a list of icons and their meanings:

  - Active: Request is submitted, not yet opened by radiologist.
  - Locked: Request is opened by radiologist
  - Completed: Report is completed by radiologist
Note: Icons with a tiny "A" (addendum) mean the report has one or more addenda.

Icons in the ST (stat) column:
- Normal priority
- Stat

After a report is completed by the radiologist, it will appear with the Completed status icon:

To work on any item in the report list, highlight the item by clicking, and then move your mouse pointer to the small menu icon on the right to expose the menu choices.

One of the unique features of Remedy View is the “Addendum” option which allows you to continue working/communicating on a case after it is completed. This can be for asking questions about the report, communicating additional information about the case, or notifying the radiologist if additional images / views were acquired.